OneUptime on-call SMS alerts

Program terms. Last updated 2026-10-08.

What this program is

Pagoda Technology sends text messages to its own employees and contractors who are on call for the systems we operate. Messages come from our self-hosted incident-management tool, OneUptime, hosted at uptime.pagodatechnology.com. Nobody outside the company is enrolled and we never send marketing or promotional messages through this program.

Who receives messages

Only Pagoda Technology employees and contractors with an account on our OneUptime instance. Accounts are created by an administrator; there is no public signup.

How you opt in

Sign in to uptime.pagodatechnology.com with your work account.
Open User Settings → Notification Methods and choose Add Phone Number for SMS Notifications.
OneUptime texts you a one-time verification code. Your number is enabled only after you enter that code.
Choose which alerts reach you by SMS in your on-call notification rules. You can remove the number or turn SMS off at any time in the same place.

Consent is given by you, for your own number, inside an authenticated session. Nobody can enroll a number on your behalf.

OneUptime notification methods page showing the phone number field and verification step

What we send

One-time verification codes when you add a number, for example: Your OneUptime verification code is 123456.
Incident and monitor alerts, for example: [OneUptime] ALERT: Monitor API gateway is DOWN. Details: https://uptime.pagodatechnology.com/... Reply STOP to opt out.
On-call schedule and escalation notices for incidents you are assigned to.

Message frequency varies and depends on incidents. A quiet week may be zero messages; an outage may be several in an hour.

Opting out and getting help

Reply STOP to any message to stop all SMS from this program. You will receive one confirmation and nothing further.
Reply HELP for help, or email kevin@pagodatechnology.com.
You can also remove your number in OneUptime user settings.

Cost

Message and data rates may apply. Pagoda Technology does not charge for these messages; your carrier may.

Your information

We use your mobile number only to deliver these alerts and verification codes. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as our messaging provider, is permitted only to deliver these messages. See the privacy policy.